We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at 817-944-8035 during regular business hours or at cs@vaneastcomforts.com ATTN: Returns . If your return is accepted, we’ll send you instructions on how and where to send your package. If return is approved by the manufacturer, you will be responsible for the return shipping, as well as a 25% restocking fee.
Items sent back to us without first requesting a return will not be accepted.
Damages and Issues:
When your order is delivered, please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Be sure to take pictures of the item that is damaged immediately. Call and/or Email us at cs@vaneastcomforts.com ATTN: Returns/Damages. Be sure to attach all pictures as well as a description. We will respond within 24 hours.
Exceptions / Non-Returnable Items:
Certain types of items cannot be returned. This consist of any custom products (such as special made items). If your not sure if it is a custom item, please contact us to find out before purchasing. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. If return is approved by the manufacturer, you will be responsible for the return shipping, as well as a 25% restocking fee.
Unfortunately, we cannot accept any returns on sale items, clearance or gift cards.
Cancellations:
All orders cancelled after 48 hours are subject to a $20 cancellation fee for regular items and a $35 cancellation fee for custom built items, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges as well as the 25% restocking fee. Refunds will only be issued to the original credit card that you use when placing your order.
Unfortunately, we cannot accept returns on sale items, clearance or gift cards.
You can always contact us for any cancellation question at cs@vaneastcomforts.com, Attn: Order Cancellation.
