We’re invested in quality and performance across our range of premium outdoor umbrellas and we’ve cut no corners with our choice of fabrics, passing on the 10-year manufacturer's fabric warranty to you.
In-house engineering enables attention to detail and a 6-year warranty on the frame, giving you peace of mind that your new shade umbrella will provide your space with shade long term.
*Warranty Conditions Apply
THE SHADOWSPEC WARRANTY:
Shadowspec guarantees that Shadowspec Unity Umbrellas that are installed in accordance with our guidelines will be free of defects in materials and workmanship for the period of time as set out and specified below:
*‘Fabric’ warranty relates to your umbrella Fabric Canopy. Protection Cover warranty is 3 years.
**In commercial applications, the Fabric and Frame warranty is 3 years.
In commercial applications, the Fabric and Frame warranty is 3 years.
‘Fabric’ warranty relates to your umbrella Fabric Canopy. Protection Cover warranty is 3 years.
The obligation of Shadowspec under this warranty is limited to faulty manufacturing, defective materials and mechanical failure when your umbrella has been used and cared for appropriately from the date of invoice. If an umbrella is repaired under warranty, the warranty period will not be extended.
Shadowspec shall, at its sole discretion, determine whether repair or replacement is appropriate. This warranty does not cover the following:
• Damage caused by an accident, negligence, storm, wind, accumulation of water or snow, or caused by an act of God, incorrect installation, not following Shadowspec's Care and Maintenance instructions, incorrect use or natural
ageing and fading.
• Damage caused by exposure to hazardous atmospheric situations due to industry or a high slat level.
• Small color variations between the fabric and the color samples and between the components and proﬁles, which are caused by the manufacturing process.
• Damage by a third party.
• Repair by a third party.
Your Unity Umbrella has been designed to handle all conditions in which people are comfortable relaxing outdoors, and more. Our recommendation is that when the weather outside is uncomfortable to sit down and relax in, that you lower your umbrellas. Specifically, our umbrellas have been tested to wind levels at and above Beaufort 5. This is subject to your umbrella being sufficiently anchored. To avoid possible wind damage, we recommend that your umbrella be closed in wind levels above this point (40kmh/25mph) to protect your investment and extend the useful life of your umbrella.
This warranty does protect against your umbrella Fabric Canopy becoming unserviceable due to strength loss from normal usage and exposure conditions.
The foregoing sets out the extent of this warranty.
Shadowspec shall not otherwise be liable or responsible for any direct, indirect, incidental or consequential damage, costs or losses of any kind arising out of or in connection with your umbrella or components or for any delay by Shadowspec or the component manufacturer in undertaking repairs or replacement under this warranty.
Except as expressly provided herein, all other warranties, representations, conditions, undertakings, rights, duties or liabilities, whether arising by implication of law or otherwise, are hereby expressly excluded.
If you need to enquire about a warranty claim, please either contact Shadowspec direct or the sales agent you purchased your Unity from.